Advancing Equity | The LOTE Agency X AusNet
Partnership between The LOTE Agency (multicultural communications social enterprise) and AusNet (energy network) addresses equity gaps in essential service access for culturally and linguistically diverse communities. Moving beyond translation to comprehensive inclusive service design, the partnership recognises that 50%+ of Victorians are born overseas or have overseas-born parents. The collaboration enhances brand trust, reduces service access risks, and positions AusNet as an equity-minded infrastructure leader while improving equitable access to energy information and safety services. The innovative approach addresses long-standing engagement barriers and includes all Victorian communities in the net-zero transition.
